Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.Refund Policy - DOOM Woven Blankets
Standard Returns
Customers may request a return within 15 calendar days of receiving their blanket. To qualify, the item must be unused, in original condition, and returned with all original packaging and tags. Items that have been used, washed, altered, or are missing parts of the original packaging are not eligible for return. Refunds will not be issued for final sale or customized products.
Damaged or Defective Items
If an item arrives damaged or with a manufacturing defect, customers must contact us within 15 days of delivery. Claims must include the order number and clear photo or video evidence of the issue. We will review the claim within three business days. Once approved, a replacement will be sent, or a full refund will be processed to the original payment method. Please note that
refunds may take five to ten business days to appear, depending on the payment provider.
Extended Coverage with Blanket Protection Plan
Customers who selected the optional Blanket Protection Plan at checkout are eligible for an extended return window of 30 days. This coverage includes damage sustained during shipping and manufacturer defects that occur during light use. It does not cover misuse, improper care, or normal wear and tear. Claims under the protection plan follow the same documentation and review process
as standard returns.
Change of Mind Returns
Returns based on personal preference or dissatisfaction must also
be initiated within 15 calendar days. Products must remain in
unused condition with original packaging. Customers are responsible for return shipping costs in these cases. We recommend using a tracked shipping method, as we are not responsible for items lost in transit. Once received and inspected, approved
refunds will be issued promptly.
Non-Returnable Items
We do not accept returns on personalized or custom-made blankets, items that have been used or washed, products returned outside the return window, or those marked as final sale.
Contact Us
If you need assistance with a return, please contact our support team via email or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.